Support.
Write to us. Tell us what happened and which iPhone you use.
Common questions
The sign-in code did not arrive
Sign-in codes are valid for 10 minutes. Check your spam folder, then go back and ask for a new code. Use the same email address you signed up with.
I bought Pro but the app says I am on the free plan
Open Profile and tap Restore purchase. You need to be signed in to the same Apple ID that made the purchase.
How do I cancel?
In the app: Profile, then Manage in App Store. Or on your iPhone: Settings, your name, Subscriptions. After cancelling you keep access until the end of the period you have paid for or until the trial ends. Heatsy does not send a reminder before a trial ends, so note the date shown on the paywall and in Profile. Apple subscriptions page.
Can I get a refund?
Apple handles all payments and refunds, and we cannot refund App Store purchases. Request a refund from Apple: reportaproblem.apple.com.
How do I delete my account and data?
In the app: Profile, then Delete account. This deletes your account, plans, workout log and everything else we hold on our server, and cannot be undone. The app tells you deletion completes within 24 hours. You can also write to us from the email address of your account.
What does the AI see?
Only if you allow it: where you train, your equipment, days, level, your limits and what you type. Never your name, email or account ID. You can switch AI off in Profile, Privacy and data. Read the details in the privacy policy.
What are usage statistics?
An option that sends a small, fixed set of usage events (for example that a screen was opened or a workout was finished) to PostHog, hosted in the EU, so we can see which features are used. It is off by default. Turn it on or off in Profile, Usage statistics.